Privacy Policy


Effective from: 01/09/2026

LOVEbomb respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how LOVEbomb collects, uses, stores, protects and discloses personal information when you visit our website, place an order, contact us, or otherwise interact with us.

This Privacy Policy is intended to comply with the requirements of the Privacy Act 2020 (New Zealand) and the Information Privacy Principles that apply to businesses operating in New Zealand.

1. About LOVEbomb

In this Privacy Policy, “LOVEbomb”, “we”, “us” or “our” means LOVEbomb.

LOVEbomb is responsible for the personal information we collect and hold about you.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the contact details provided at the end of this policy.

2. What Personal Information We Collect

Depending on how you interact with us, we may collect personal information including:

  • Your name.

  • Billing and delivery addresses.

  • Email address.

  • Phone number.

  • Order and purchase information.

  • Payment and transaction information.

  • Information you provide when contacting us or making an enquiry.

  • Information relating to returns, refunds or warranty claims.

  • Your preferences and interactions with our website.

  • Information you provide when signing up to marketing communications.

  • Technical information such as your IP address, browser type, device information and website activity.

  • Information collected through cookies and similar technologies.

We only collect personal information that is reasonably necessary for our business activities and the purposes described in this Privacy Policy.

3. How We Collect Your Information

We may collect personal information:

  • Directly from you when you place an order.

  • When you create or use an account on our website.

  • When you contact us by email, phone or through our website.

  • When you subscribe to our mailing list.

  • When you enter a promotion, competition or giveaway.

  • When you make a return, refund or warranty request.

  • Automatically when you browse or use our website through cookies, analytics and similar technologies.

  • From third-party service providers where this is permitted by law.

Where we collect personal information directly from you, we will take reasonable steps to make sure you understand what information is being collected, why it is being collected, who may receive it and your rights in relation to that information.

4. Why We Collect Personal Information

We may collect and use your personal information to:

  • Process and fulfil your orders.

  • Arrange payment and delivery of your purchases.

  • Communicate with you about your orders.

  • Respond to enquiries and provide customer support.

  • Process returns, refunds and warranty claims.

  • Maintain and improve our website and services.

  • Understand how customers use our website.

  • Send marketing communications where permitted by law.

  • Administer promotions, competitions and giveaways.

  • Prevent fraud, misuse or other unlawful activity.

  • Maintain appropriate business and financial records.

  • Comply with our legal and regulatory obligations.

  • Protect our rights, property and customers.

We generally use personal information for the purpose for which it was collected or for a directly related purpose permitted by law.

5. Information Required to Place an Order

Some personal information is necessary for us to process and deliver your order.

For example, we may need your name, contact details and delivery address to arrange delivery of your Goods.

If you choose not to provide information that is necessary to fulfil an order or provide a requested service, we may not be able to process your order or provide that service.

6. Payment Information

Payments made through our website may be processed by third-party payment providers.

LOVEbomb may receive information about your payment or transaction, such as the payment method, transaction amount and transaction status.

Where payment is processed by a third-party payment provider, your payment details may be handled directly by that provider in accordance with its own privacy policy and security practices.

We do not intend to retain complete credit or debit card details unless this is necessary and lawful for a specific business purpose.

7. Sharing Your Personal Information

We may disclose personal information to trusted third parties where reasonably necessary to operate our business or provide our services.

These parties may include:

  • Payment processors.

  • Courier and freight companies.

  • Website hosting and technology providers.

  • E-commerce and order management providers.

  • Email and marketing service providers.

  • Website analytics providers.

  • Professional advisers, including accountants, lawyers and consultants.

  • IT, security and technical service providers.

  • Government agencies or regulatory bodies where required or authorised by law.

We will take reasonable steps to ensure that personal information is only disclosed where permitted by the Privacy Act 2020 or otherwise authorised by you or required by law.

8. Overseas Disclosure and Storage

Some of our service providers may be located outside New Zealand, or may store or process information outside New Zealand.

Where personal information is disclosed or transferred overseas, LOVEbomb will take reasonable steps to ensure that the disclosure or transfer is permitted under the Privacy Act 2020 and that appropriate protections are in place.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to help us operate, secure and improve our website.

Cookies may be used to:

  • Remember your preferences.

  • Keep items in your shopping cart.

  • Understand how visitors use our website.

  • Improve website functionality.

  • Measure website performance.

  • Support marketing and advertising activities.

You can usually adjust your browser settings to block or delete cookies. However, doing so may affect the functionality of certain parts of our website.

10. Marketing Communications

If you subscribe to our marketing communications, we may use your contact information to send you information about LOVEbomb, including products, promotions, offers, events and other updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us.

We will comply with applicable New Zealand laws relating to electronic marketing and unsolicited commercial electronic messages.

11. Protecting Your Information

LOVEbomb takes reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

The measures we use may include appropriate access controls, secure systems, password protection, security monitoring and other technical and organisational safeguards appropriate to the nature of the information we hold.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

12. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or for as long as we are required to retain it by law.

The length of time information is retained will depend on the type of information and the reason it was collected